Privacy Policy
Learn how Vayo Healthcare Marketplace collects, uses, and protects your personal information.
Introduction
VAYO Healthcare Marketplace ("VAYO", "we", "us", "our") is committed to protecting the privacy and personal data of its users, including both caregivers (healthcare providers) and care receivers (patients and families). This Privacy Policy explains how we collect, use, store, and share personal information in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Scope
- Patients and users of healthcare services ("Vayodhik")
- Healthcare providers and medical professionals ("Vayodha")
- Users accessing our app or website
Information We Collect
From Care Receivers
- Personal details (name, gender, contact information)
- Health data (medical history, reports, prescriptions, vitals)
- Appointment and consultation data
- Financial and payment information
- IP address, device ID, location, and cookies
From Caregivers
- Name, qualifications, license details
- Professional registration and certifications
- Specialization and experience
- Clinic/hospital affiliation and contact details
- Bank or payment details (for payouts)
How We Collect Information
- During user or provider registration
- Through consultations, chats, or uploaded documents
- Via cookies and automated tracking technologies
- From third-party integrations (labs, pharmacies, payment gateways)
Purpose of Data Collection
- Provide healthcare services and consultations
- Facilitate appointment bookings and payments
- Improve our platform and user experience
- Maintain medical history and continuity of care
- Ensure regulatory compliance and data auditability
- Communicate alerts, reminders, and service updates
Lawful Basis for Processing
We process personal data with user consent, for performance of a contract, or where required by law under the Information Technology Act and Digital Personal Data Protection Act.
Data Sharing and Disclosure
We may share data:
- With verified healthcare providers for treatment purposes
- With diagnostic labs, pharmacies, and payment partners
- With government authorities upon lawful request
- With cloud and hosting service providers under contract
We do not sell or rent your personal data for marketing purposes without explicit consent.
Data Security
Encryption
End-to-end encryption for health records
Storage
Secure cloud storage with access controls
Audits
Regular vulnerability assessments and security audits
User Rights
Users have the right to:
Cookies and Tracking Technologies
We use cookies to analyze usage patterns, personalize content, and improve services. Users can manage cookie preferences via browser settings.
Data Retention
We retain personal data for as long as necessary to provide services or as required by law, including medical record-keeping obligations.
Children's Privacy
We do not knowingly collect data from minors under 18 without parental or guardian consent.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or app notifications. Continued use of the platform implies acceptance.
Contact Us
For any privacy-related concerns, contact:
VAYO Healthcare
Email:founders@thevayo.com